The mandate of the Community Outreach Team is to create relationships of trust with citizens of the Borough of Côte-des-Neiges-Notre-Dame-de-Grâce by providing them with listening, counseling, referrals, guidance and mediation services if needed.

The outreach teams work specifically with youth, with girls, with the elderly, and with people who are experiencing insecure housing and homelessness.

On a daily basis, the staff is present on streets, and other public spaces as well as, in schools,and various organizations in order to meet citizens who may wish to discuss, exchange information and / or may need help, referrals, counselling. Specifically, they may intervene with vulnerable and / or at-risk population. Equipped with the desire to provide appropriate services, members of the staff are consistently linked with various community and institutional resources of the area.

In addition, the team is constantly looking for new ways to improve by participating in training sessions, workshops and by information gathering, observation and analysis on issues that concern the citizens of the Borough.